At Mission Recovery Physiotherapy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our clinic, use our services, or interact with our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, age, gender, address, phone number, email.
Health Information: Medical history, current health conditions, treatment details.
Payment Information: Billing address, transaction details (we do not store card information).
Website Information (if applicable): IP address, cookies, browser details, and pages visited.
2. How We Use Your Information
Your information is used for:
Providing physiotherapy and rehabilitation services.
Scheduling and managing appointments.
Maintaining accurate medical records.
Processing payments and invoices.
Improving our services and client experience.
Sending updates, reminders, or health-related communication (with your consent).
3. Sharing of Information
We do not sell or rent your information to third parties.
Information may only be shared with:
Healthcare professionals involved in your treatment (with your consent).
Legal authorities if required by law.
Service providers (e.g., billing, IT support) who are bound by confidentiality agreements.
4. Data Security
We use appropriate physical, electronic, and administrative safeguards to protect your information.
Only authorized staff have access to your records.
While we take reasonable steps, no method of storage or transmission is 100% secure.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate information.
Withdraw consent for non-essential communication.
Request deletion of your data (subject to legal/medical record-keeping requirements).
6. Cookies & Website Usage (if applicable)
Our website may use cookies to improve functionality and user experience.
You can disable cookies through your browser settings, but some features may not work properly.
7.Data Retention
We retain personal and health records for as long as required by law or for ongoing treatment purposes.
Once no longer needed, data is securely deleted or anonymized.
8.Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or available at our clinic.